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Travel Terms and Conditions

Travel Terms and Conditions – Active Friends and Family



This offer is only available for personal leisure travel of Active Friends and Family customers and is subject to Active Friends and Family code of conduct and usual terms and conditions as well as the additional terms and conditions below
- Bookings must be made in the name of the Friends & Family member and can not be made for any third parties

Unless otherwise indicated, flights are not included in the savings offer

Requests to be made exclusively through Active International Friends and Family website or to be sent to uktravel@activeinternational.com. Once the request has been sent, the UK Travel team will make contact with Friends and Family customer and arrange for payment to be made by BACS or Card payment (excluding Amex), confirmation will then be sent over once payment is made

Any extras and incidentals incurred by guest(s), including but not limited to service charges, food and beverage, transportation and gratuities, shall be the sole responsibility of guest(s) and required to be paid directly to the hotel at the time of checkout 

This offer may not be used to replace any existing booking made by you directly with the hotel or any travel provider even if previously cancelled or to replace any pending reservations Active UK acted as a third party to book leisure holidays, flights and hotels therefore once booking is confirmed this will be non-cancellable and non-changeable unless the travel provider can make an exception

Blackout dates may apply

Anything booked through this program may not be resold, auctioned or otherwise transferred for any reason

While Active International Friends and Family scheme will process your booking and payment all travel accommodations, goods and/or services are provided by third party travel providers, e.g. the hotel name in the travel offer, and Active International and Active Friends and Family are not responsible for any acts, omissions, negligence or representations of any travel provider, including, without limitation, any delays, overbooking, cancellations, etcetera, or for any losses, damages or expenses that may be incurred as a result thereof

The bookings standard terms and conditions shall apply, including, without limitation, check-in, cancellation, attrition and no show policies and procedures
Guests may not disclose the savings offered by Active International with any hotel employees, hotel guests or any travel agents

Reservations subject to availability
All bookings made though Active UK Friends and Family do not include travel insurance, this is for the customer to arrange in advance of travel


    Cancellation Policy 

    Except as outlined below, any cancellations or changes to your booking must be made exclusively through during normal business hours See Travel suppliers website for applicable cancellation policies. If necessary to avoid a cancellation penalty under the travel providers cancellation policy, if you need to cancel outside of business hours (Business hours 09.00 -17.30 Monday to Friday) you may cancel your reservation directly with the Travel provider in accordance with the hotel’s prevailing cancellation policy. Please note, however, that cancellation refunds are only available through Active International UK and that any cancellations made by you directly with the hotel shall only be honoured by Active International UK if you notify Active International UK’s Travel department promptly upon your cancellation.


    Resale Policy 

    The programs, offers, products, services and discounts offered by Active Friends and Family (“Offers”) are exclusively for the use and benefit of members of Active Friends and Family. Where indicated, certain offers may be extended to friends and family members of the foregoing employees, however, employees will at all times remain responsible for ensuring that their friends and family members comply with the terms, conditions, and/or restrictions applicable to such offers. By using or taking advantage of offers and inviting your friends or family members to take advantage of such offers, you acknowledge and agree that you (and where applicable your friends and family members) will use such offers and the related goods or services for personal use only and not for resale or any commercial purposes. Violation of this policy may result in your exclusion from participation in Active Friends and Family and related offers.

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